Help Desk

AWN Support Centre

Whether you have a payment issue, account problem, or a general enquiry — the AWN Corporate Management team is here to resolve it.

How Can We Help You?

WhatsApp Support

Fastest response. Chat directly with the AWN support team on WhatsApp.

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Member Login

Already a verified member? Login to your dashboard to manage your account.

Go to Dashboard

Submit a Ticket

Payment not confirmed? Account issue? Fill the form below and we'll resolve it within 24 hours.

Submit Ticket

Frequently Asked Questions

I paid ₦3,700 but didn't receive my login credentials
Your credentials are sent via WhatsApp within 60 seconds of payment confirmation. If you haven't received them after 5 minutes, submit a support ticket below with your payment reference number.
I forgot my AECS ID or password
Your AECS ID was sent to your WhatsApp on registration. For password reset, submit a ticket below with your full name and WhatsApp number used during registration.
How do I upgrade my pillar or change my zone?
Login to your dashboard and go to Profile → Edit. You can update your primary pillar and zone from there. Changes are effective immediately.
Is the ₦3,700 activation fee refundable?
The activation fee is a one-time jurisdictional registration fee that grants lifetime access to the AWN Ecosystem. It is non-refundable once your account is activated and credentials are issued.
How do I become a Zone Moderator?
Moderator positions are by invitation only, based on activity and trust score in the Admin Group. Complete AWN Academy with 80%+ score to become eligible for consideration.
Support Ticket

Submit Your Issue

We respond within 24 hours. For urgent payment issues, please use WhatsApp support above.